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Terms & Conditions

D’Ore Terms and Conditions

Welcome to the D’Ore Fashion website which is operated by HolGoun Lifestyle & Leisure (Pty) Ltd (registration number 2003/031040/07).  By accessing and using any part of the Website you are agreeing to the following Terms & Conditions and the Privacy Policy which explains how your personal information will be used. Please read the Terms & Conditions carefully before placing an order on (the “Website”). If you do not agree with anything you read here, please exit this Website.


D’Ore Fashion, a division of HolGoun Lifestyle & Leisure (Pty) Ltd, (“Us”/”We”/”Our”) may amend (either temporarily or permanently) these Terms & Conditions or the Website without notice and such amendments will take effect upon posting to this Website. Your continued use of the Website following any amendments to these Terms & Conditions and the Website shall be deemed to be your acceptance of such amendments. If any part of these Terms & Conditions is unlawful, invalid or unenforceable for any reason, the validity or enforceability of the remainder will not be affected.


You must be over the age of 18 to make a purchase from

When you make a purchase, you agree to provide accurately both your personal details and your valid payment details. You must have a valid credit or debit card.


By providing Us with your personal details at time of placing an order or otherwise for information purposes, you agree to Us, where applicable, using your personal details to verify your identity, to verify your payment details and to conduct anti-fraud checks. You further authorise Us to share your personal details with credit reference agencies and/or fraud prevention agencies who may retain a copy of your shared details.

Full details as to how We use your personal data are set out in the Privacy Policy


All prices are quoted in South African Rands (ZAR) and, where appropriate, are inclusive of South Africa sales tax (VAT) at the applicable rate but exclusive of delivery charges. Where an order is placed for delivery outside of South Africa, the order may be subject to import duties and taxes for which you/the recipient are liable to pay and for which We do not accept any liability.

We take reasonable care to ensure that all prices on display on the Website are accurate. The price you will pay for a product is the price displayed on the Website as at the time of your order and will appear on the confirmation e-mail (unless there is an obvious error in which case We will contact you and no order will be accepted).

If you pay by credit or debit card denominated in a currency other than South African Rands, the price charged will be calculated at the prevailing exchange rate on the date your credit or debit card issuer processes the purchase.


All products ordered are subject to availability and may be withdrawn at any time. You agree that placing a product in an online basket does not amount to a reservation for that product until purchased.

All orders for any of the products placed directly with Us are accepted when you receive a confirmation e-mail to that effect from Us. The confirmation e-mail will include details of your order, including delivery costs and your chosen delivery address. You may wish to print or save it for your future reference. Please read the Privacy Policy for more information regarding Our data handling policy.

In the unlikely event that products are out of stock, discontinued or cannot for some reason be delivered, We will contact you by e-mail to inform you of this.


You agree to make payment in South Africa Rand. We accept payment by Visa, MasterCard, Maestro, Diners Club and American Express. When you tender payment details, you declare that you are the card holder or that you have the cardholder’s consent to tender payment details. The order will be subject to the card issuer’s usual verification processes. We will charge you when the confirmation e-mail is sent. We take reasonable care to keep your payment details secure.



We will use reasonable efforts to dispatch your products ordered within the timescales set out herein.

Present Shipping & Delivery charges are as follows:

Free within RSA (delivery 2-5 working days)

Rest of the World – ZAR850 (delivery working 10 days)


If you live outside RSA, please be aware that local customs or import duties may be charged when your parcel reaches your country destination. Please note that recipients outside the RSA will be responsible for any import duties, clearance fees and any other additional charges.


You have a right to cancel your order with Us. To do so, you must notify us at within 7 working days of receipt of your intention to return the product. You will return the product to us in an unworn state and in their original condition with the labels and tags, with no marks on the garments. For any returned item with any indication that it was used, We reserve the right not to refund.

Returns and Exchanges

Customer satisfaction is our top priority. If you are not happy with your goods or need to exchange an item for a different size you may return your goods up to the end of 7 days after you receive the goods.

We require that you return the good in an unworn state and in their original condition with the labels and tags, with no marks on the garments. Any item with any indication that it was used will be returned to the purchaser.

Our address for all returns is c/o HolGoun House, 269 Veale Street, Nieuw Muckleneuk, Pretoria, South Africa. If goods are returned within 14 days of the date of receipt and in accordance with the terms, a refund will be credited to the original purchaser’s credit card including sales taxes for all RSA country shipments excluding packaging and shipping charges. Refunds of international customs duties and sales taxes are excluded on shipments outside the RSA

For further information you can contact customer services who will be happy to talk you through the procedure, simply call +27 12 346 0393 (in office hours) or send an email to


While We have taken reasonable care to prepare the Website, We do not guarantee that the Website will operate without error nor that the Website will be available for use at all times. We reserve the right to repair or maintain the Website at any time.


Within the Website, you may find links or references to materials and/or websites that are controlled and maintained by third parties. We do not endorse those websites nor do we take responsibility for the content of such websites. We accept no liability in respect of the content of or from your use of any of those websites.


All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Us or otherwise used by Us as permitted by law. In accessing the Website, you agree that you will access the content solely for your personal and non-commercial use. None of the material may be downloaded, copied, reproduced, transmitted, printed or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website to assist you in placing an order or for personal, non-commercial use only. You may not create any links to the Website from another website without Our prior written consent. You acknowledge that damages may not be an adequate remedy and as such acknowledge that We are entitled to injunctions and specific performance without proof of special damage.


You should read the following provisions carefully as they exclude or limit the legal liability of HolGoun Lifestyle & Lesiure (Pty) Ltd in connection with your use of this Website.

The information provided by Us is provided in good faith and on an “as is” basis. You rely on any such information at your own risk as We do not guarantee the accuracy of such information.

Any articles and materials displayed on the Website are provided for information only. We do not accept any liability arising out of reliance on any such articles or materials displayed on the Website.

Your use of the Website is at your own risk. We make no guarantee that the use of the Website will cause no damage to any information technology equipment used to access the Website (including from transmittal of a virus or like) nor to any data stored on such information technology equipment.

If you use this Website from outside the Republic of South Africa, you are responsible for compliance with applicable local laws.


HolGoun Lifestyle & Lesiure (Pty) Ltd and its suppliers (including but not limited to its content provider) hereby expressly exclude all conditions, warranties and any other terms which may be implied by statute, common law or equity as permitted by law unless otherwise expressly stated to the contrary in these Terms & Conditions. HolGoun Lifestyle & Lesiure (Pty) Ltd and its suppliers shall not be liable for any direct, indirect or consequential loss or damages, including but not limited to loss of profits, loss of anticipated saving or loss of data, arising out of or through the use of or inability to use the Website or failure of the Website whether such loss or damage arises as a breach of contract, negligence, breach of statutory duty or arising in any other way regardless as to whether such loss or damage was foreseeable. Our liability for death or personal injury arising from its negligence or fraudulent misrepresentation by Us or our employees or agents is not excluded nor limited nor is any liability which cannot be excluded or limited by operation of law. HolGoun Lifestyle & Lesiure (Pty) Ltd shall not be in breach of these Terms & Conditions by reason of Our delay or failure to meet any obligation where such failure or delay is due to any cause beyond our reasonable control.


These Terms and Conditions and our Privacy Policy shall be governed by and construed in accordance with the law of the Republic of South Africa. You agree that any disputes shall be subject to the exclusive jurisdiction of the South African courts.


In the event that We do not take immediate action against you for breach of these Terms & Conditions, We maintain the right to do so in the future for such breach or any subsequent breach.


Please direct all questions and feedback relating to D’Ore Fashion to


HolGoun Lifestyle & Leisure (Pty) Ltd (registration number 2003/031040/07)  company name) and its trading division known as “D’Ore Fashion” (“We”/”Us”) is committed to protecting your privacy and does not disclose your information to any third parties other than to process your order and to enable Us to provide you with the best possible service. The type of information We collect includes your name, home address, shipping and billing address, phone number and email address. By accessing and using (the “Website”) you are agreeing to the Terms & Conditions and this Privacy Policy. We will not share any saved card details with any third parties.

We use cookies (information stored on your computer by your browser which tracks your navigation on Our Website) to understand how often you visit, to fill your basket, to track previous purchase and to customise your user experience. Please consult your browser settings to turn cookies on/off.

We may use your personal information to process your orders including payments and for shipping purposes. We may provide your personal information to credit reference and fraud prevention agencies that may retain a copy of such information. We will not transfer your personal information to any third party without sufficient protection of such information. Other uses include for marketing (if you have elected to receive marketing) and enhancement of Our Website by analysis of customer use of the Website (but not in a manner which will identify you). Please note we will not sell your details to any marketing agency or for any other use.

For more information about Our Privacy Policy please contact us at

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